Only products that have not been used may be exchanged or returned.
Therefore, if you decide to return a certain product, you must ensure that the item or items to be returned are complete, in perfect condition, unused, with tags attached and original packaging.

If a customer is not satisfied with the item received despite the fact that the characteristics of the same match the description made in the product description, the customer has a period of 5 calendar days from receipt of the order to make a return. The shipping costs for exchanges or returns of articles are to be paid by the customer.

If the product arrives damaged by the carrier, the customer also has a period of 5 days to request a replacement at no additional cost. To do this you must first send an email to Customer Service info@bodegasvirei.com informing the causes of the return, attaching the incident documentation from DHL and images of the damaged product.